Outten & Golden represents call center workers in a collective/class action arbitration against TeleTech before the American Arbitration Association pursuant to the federal Fair Labor Standards Act, the New York Labor Law, and other state laws. Outten & Golden LLP has teamed up with the Kansas City, Missouri, law firm of Stueve Siegel Hanson Woody LLP to represent plaintiffs who work in call centers located in New York, Kansas, Virginia, and other locations.
The arbitration demand, initially on behalf of some 900 workers, alleges that TeleTech requires its telephone-dedicated employees to work prior to and after their scheduled telephone shifts without pay. The case seeks recovery of unpaid wages and overtime premium pay for telephone-dedicated employees, who had to work before and after their scheduled telephone shifts without pay.
(*Prior results do not guarantee a similar outcome.)