STATUS: Resolved

More than 175 current and former ClientLogic call center workers have joined a federal lawsuit against ClientLogic alleging overtime violations. Outten & Golden has been contacted by more than 200 current and former ClientLogic call center workers from its call center facilities in Buffalo, NY; Lake City, FL; Kingstree, SC; and Starkville, MS; Huntington, WV and Las Vegas, NV.

In May 2005, two workers from ClientLogic’s Buffalo, NY call center filed a class action lawsuit alleging that they were required to perform work outside their scheduled shifts, for ClientLogic’s benefit, without being paid regular pay or overtime pay. In investigating the claims against ClientLogic and other companies that run call centers, including TeleTech, JP Morgan Chase, GEICO, and HSBC, Outten & Golden has found this requirement to be a common practice in the call center industry. This violates the Fair Labor Standards Act (FLSA) and the New York State Labor Law which require ClientLogic to pay its hourly workers time and a half for all hours that they work beyond forty hours in a workweek – including time that they work outside of their scheduled shifts.

The case, Hens v. ClientLogic Operating Corporation, No. 05 CV 0381, in the U.S. District Court for the Western District of New York, seeks to force ClientLogic to pay thousands of employees the wages that they earned. The workers are seeking class action status.

ClientLogic’s call center customers include Sony, Microsoft and DirectTV. ClientLogic runs call centers in Buffalo, NY; Kenmore, NY; Tonawanda, NY; Andalusia, AL; Hamilton, AL; Winfield, AL; Milford, DE.; Lake City, FL.; Bogalusa, LA.; Starkville, MS; Las Vegas, NV.; Bloomfield, NJ; Clifton, NJ; Fairlawn, NJ; Weehawken, NJ; Albuquerque, NM; Asheville, NC; Columbus, OH; Bartlesville, OK; Norman, OK; Kingstree, SC; Nashville, TN; Oak Ridge, TN; Dallas, TX; Port Arthur, TX; and Huntington, WV.

(*Prior results do not guarantee a similar outcome.)


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