Client Service


Outten & Golden operates on the principles of excellence, integrity, respect, and service. Our credo in serving our clients is “Excellence and Integrity Above All Else.”

Commitment to Excellence

We strive for excellence in everything we do, whether in our individual work or our collaboration as a team, to best serve the needs of our clients.

Commitment to Integrity

At Outten & Golden we adhere to the highest ethical principles and professional standards. We adopt and endorse the Client Bill of Rights promulgated by the New York State Courts. We value the truth, fairness, personal responsibility, and principled actions. We provide objective, honest advice and guidance – we don’t just tell clients what they want to hear.

Respect for All

We treat all people equally and with dignity, fairness, respect, and integrity, and we value diversity.

Client Service is a Top Priority

We care about our clients. We listen to them and work to identify their goals, anticipate their needs, and solve their problems. We are accessible and are committed to timeliness and clarity in communicating with our clients. We advise our clients on the best solutions to their problems, whether that involves counseling behind the scenes, active negotiation, aggressive litigation, alternative dispute resolution such as mediation or arbitration, or another avenue that best meets our clients’ needs and fits their budgets.

All O&G lawyers and staff recognize that every client deserves to be treated with dignity and respect. Of course, that includes courteous treatment during telephone and personal contacts. It also includes keeping promises, returning telephone calls promptly, meeting agreed-upon deadlines, and keeping clients informed of significant developments. While these standards are challenging, they remain the goal.